You can install Creative Cloud on as many computers as you wish, but you can only be logged in on two of them at any given time. If you attempt to log into a third instance, you will receive a warning and an opportunity to deactivate in other words, log out of the other instances.
For this reason, if you have Creative Cloud installed on more than one computer, UITS recommends that you deactivate Creative Cloud any time you are not actively using it. You may choose to deactivate Adobe Creative Cloud through the Creative Cloud desktop application or through one of the Creative Cloud applications you have installed on your device such as Photoshop, Dreamweaver, etc. In either case, ensure that your computer is connected to the internet before deactivating.
This is document ayiv in the Knowledge Base. For detailed instructions, see Activate and deactivate Adobe products. If you want to run an app on multiple computers simultaneously, purchase another license from the Adobe store. Creative Cloud, Acrobat DC, and subscription memberships require online activation. See Sign in to activate your Adobe apps.
For CS6, CS5. For instructions, see Offline Activation. This serial number has already been activated on 2 computers. Product activation is required to use this product An Internet connection is required.
Please connect to the Internet or adjust your clock and try again. Deactivation is disconnecting an app or service from a valid user license. You can deactivate an app without uninstalling it from your computer, and you can reactivate it later.
Having deactivation issues with a Creative Cloud app or service? Uninstalling an app from a computer does not deactivate its license. To deactivate an app, follow the steps below for your product.
Launch the app and sign in when prompted. Reinstall your app on the same computer on which it was originally installed. Our aging activation servers for earlier versions of Acrobat and Creative Suite CS applications had to be retired.
You won't be able to activate these apps, as these activation servers are no longer available. Learn more. For more details, see Activate and deactivate products. If you cannot access the previous computer on which you installed the app—whether it was stolen, was lost, crashed, or locked—you need to contact Adobe to deactivate the app.
Contact your volume licensing administrator for help. Legal Notices Online Privacy Policy. Activation and deactivation troubleshooting Search. Anyway i thought i know, i would buy an old imac running sierra or high sierra and i installed LR6 on that which was fine but i got a message saying i had reached maximum amount of activations and LR would not open. So i called Adobe to deactivate devices they first said come here of which all i read was go back to Adobe of which i did, they hung up on me as soon as i said LR6 i did some googleing and tried to deactivate my devices from my account but in plans shows no devices found.
After my 4th phone call to Adobe they send me a link saying open app and deactivate from there by going to help drop down menu but the only option i have is to sign out, there is no deactivate option. I have sent messages to Adobe using their contact me email but no one calls back, i asked to speak to manager but was told they are working from home and someone will call me, still waiting.
I am now very dissapointed in Adobe's customer service, actually there is none. I have a stondalone product i have love but cannot install surely someone can deactivate devices regardless of app or programme discontinued or otherwise.
If Adobe you are reading this you need to work on your customer service and support and teach them that hanging up on your customers when on the phone is not cool. Im sure you can deactivate my devices so i can move forward and not have to move onto another product from someone else.
This is a user-to-user forum and Adobe employees only read post here every now and then. No one here has access to the Adobe accounts. As soon as you as for anything that sounds like technical support, even accidentally, they will not help you as LR 6 is not supported.
But they will deactivate LR 6 installations. Apparently some live chat support personnel will not accommodate even resetting activations. If the person you contact refuses then request to speak to a supervisor. If that doesn't bring success disconnect and try again. The support is outsourced, and is difficult to work with. We're sorry to hear you've been unable to resolve your issue via chat support. Please share your Adobe ID and your Case number, if you have one, via direct message.
This is a very common occurence here in this forum It's nice that you will help this one individual, but perhaps you could address the bigger problem that affects many; that is the repeating problem of incorrect statements made by tech support on this issue.
Hi Careeeesa I cannot private message you says i have reached maximum messages??? You also asked about my ID??? I'm going to bring this up with the team and see what we can do to help these customers and where the bottle neck is.
If we need any additional context, would you be the best person to reach out too? Yes, Careeeesa , I can certainly discuss what has been reported here in the Adobe Community; but I don't have first hand experience with talking to Adobe support people to try to get help to solve this problem.
I'm going to send you a quick PM with an update! I've responded to you via private message. Please let me know if you run into any further issues regarding activation.
Adobe Support Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Show only Search instead for. Did you mean:. P: Activation or Deactivation versions of Lightroom 6. Hello, I have installed LR 6 on new machine. Follow Report. Community guidelines.
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